IT Consulting Services - FAQ

A Managed Service Provider (MSP) is an IT partner that proactively manages, monitors, and supports your business technology. Instead of waiting for things to break, we maintain your systems, secure your data, and provide ongoing support to keep your business running smoothly.

We provide both onsite and remote IT support. Remote support is available Australia‑wide, and onsite visits can be scheduled for NSW and clients can fly our team out as well.

Remote support is often available within a few hours, and onsite visits can be arranged same‑day or next‑day, depending on location and urgency. Managed clients receive priority response times.

Yes. We offer after-hours support for urgent issues such as outages, network failures, or security incidents. Additional rates apply and you must be on our MSP program.

We work with small to medium businesses across all services. If your business relies on technology — we can support you.

Absolutely. We handle Microsoft 365 setup, migrations, licensing, SharePoint, OneDrive, Teams, security hardening, and cloud backups.

Pricing depends on the service type:

• MSP plans are billed per user/device per month
• Onsite work is billed hourly
• Projects are quoted upfront
  We can provide a free assessment and customised quote based on your business size and needs.